FAQ
Below you will find some of the frequently asked questions and answers. If you have more questions you think others might also find helpful, feel free to contact us at support@gymbreeze.com.
Q: How are my products shipped?
A: If you order multiple items on our website, your products may ship separately but are all guaranteed to get to you.
Q: What's the delivery time?
A: Depending on the product's availability and your location the shipping time may vary from anywhere between 3-7 business days for certain products and up to 20 days for our V-Shaped Booty leggings.
Q: Can I return products?
A: We offer a 30 day return policy on all merchandise purchased from our online website. The customer is responsible for shipping costs back to us. For COVID-19 masks due to the extremely contagious nature of this virus, no returns can be accepted. We are happy to work with you to provide you another merchandise that better suits your needs. Our detailed refund policy can be found here.
Q: Can I cancel my order?
A: Once you place an order, all orders are final and may not be cancelled.
Q: Can I track my order?
A: Yes you can, we'll provide a tracking number after your order ships and you can use this to track your shipment.
Q: Do you ship to my country?
A: Yes, we offer worldwide shipping!
Q: How much are the shipping costs?
A: Shipping costs depend on your location as calculated by our shipping provider upon checkout.
Q: Where are you located?
A: Gymbreeze is based in Washington DC, USA.
Q: What currency will I be charged in?
A: We process all orders in USD to make things easier. You might see your shopping cart in your local currency but at the final checkout it will be converted to USD at the standard currency exchange rate.
Q: What do I do if I have an issue with my order(s)?
A: The first step is to make sure to have your order number ready, which you'll receive after placing an order. Next, contact us at support@gymbreeze.com as soon as possible.
Q: What payment methods can I use?
A: We accept most of the popular methods such as Paypal and Stripe. With both of which you can pay with your credit card (Visa, Mastercard, Amex, Discover etc.)
Q: Is it secure to checkout on your website?
A: Yes, our website is secure and all payment information are encrypted via SSL which is shown by the green lock and the https in the URL.
Q: Will my information be kept private?
A: Yes, we only use your e-mail to keep you up to date with our sales and promotions and never share your information.